天天中彩票

電業局運用藍信服務平臺解決客戶用電信息

2017-04-09來源:搜狐新聞

摘要: 目前,傳統的服務方式已經不適應市場需求和客戶現狀,“而‘互聯網+’客戶遠程服務平臺,可將客戶節能監測點智能硬件、網關設備和云平臺攝像頭統一歸集到軟件平臺上來,配和藍信服務平臺,搭配移動終端App,實現對高載能客戶線上、線下互動式管理與服務

目前,傳統的服務方式已經不適應市場需求和客戶現狀,“而‘互聯網+’客戶遠程服務平臺,可將客戶節能監測點智能硬件、網關設備和云平臺攝像頭統一歸集到軟件平臺上來,配和藍信服務平臺,搭配移動終端App,實現對高載能客戶線上、線下互動式管理與服務。同時以客戶需求為出發點,賦予平臺電力需求側管理、設備負荷動態監測、現場運維作業指導、藍信答疑以及預付費表計告警等多種功能,以提高服務響應和工作效率。目前已完成三美國際礦業公司的安裝并以投入運行,蒙金、四菱兩家正在處于施工階段。”烏海電業局大用戶管理處處長郭如春表示。

據他介紹,藍信服務平臺提升了安全用電管理水平,今年10月較上年同期減少了客戶故障12次,故障排除時間平均縮短1.5小時。

“通過藍信服務平臺,向客戶傳達文件、通知、對工作人員現場檢修以及線上客戶答疑服務高效、快捷。在這里我們為客戶設置了八個專業的二十余位專家組成的專家團,如果客戶有設備安全、電價電費或多邊交易等問題都可以隨時在線溝通,實現24小時貼心服務。”烏海電業局大用戶管理處用電檢查員蘇博介紹。

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